Currently, we are only accepting payments via direct Credit Card or mailed-in Checks/Money Orders! We are currently unable to accept American Express credit cards for payments as American Express does not process personal vaporizer sales.
For any questions please feel free to contact us by opening a Contact Ticket.
For wholesale order/pricing inquiries, please contact us by opening a Contact Ticket. Please note our MOQ (minimum order quantity) on kits is 50 sets, for India-manufactured "VS Vapour" brand e-liquid is 2,000 mL, and 2,500 mL for the UK-manufactured "Forest Collection" brand e-liquid (available only in 10mL bottles). Please also note lead time on wholesale order dispatch could be up to 15 business days.
For personal orders larger than the 3 starter kit and/or 5 bottles of e-liquid, please contact us by opening a Contact Ticket or calling us direct at: (210) 591 8273.
We do not currently allow pick-ups orders.
All orders to be paid via Check or Money Order will not be dispatched until payment has been received and the check or money order has been cleared and processed. Please contact us by opening a Contact Ticket for more information on this payment method.
Our shipping rates and standards are as follows:
For domestic orders (United States of America):
Shipping and handling rates:
Liquid-only orders:
All orders comprised entirely of e-liquid will bear a flat-rate shipping fee of $6.00. (Priority Mail - Tracking included!)
(maximum of 5 individual bottles of e-liquid per order)
Accessories-only orders:
All orders comprised entirely of essential accessories will bear a flat-rate shipping fee of $6.00. (Priority Mail - Tracking included!)
Starter Kit-only and Starter Kit/E-liquid/Accessories combination orders:
1 starter kit (with optional e-liquid or Accessories) = $8.00
2 starter kit (with optional e-liquid or Accessories) = $8.00
- All domestic orders are shipped via USPS Priority Mail. Alternative shipping methods and couriers are
available at additional costs for orders placed over the phone.
- All orders are processed within 30 hours of order placement unless otherwise noted.
- If in any event the order can not be processed, Client will be contacted within 30 hours with explanation.
- All orders should arrive within 1-4 business days as guaranteed by USPS.
- If by any chance your order does not arrive at its scheduled time, and is at the fault of USPS all
complaints should be directed at USPS, click here.
- If by any chance your order does not arrive at its scheduled time, and is in fact the fault of Vapor Station,
please contact us by opening a Contact Ticket, and we will work something out.
- If by any chance your order does not arrive at its scheduled time, and is at neither the fault of
USPS or Vapor Station, all complaints should be directed to the party(ies) at fault.
- Anyone living in the Lewisville, Texas area is permitted, at our discretion, to PICK-UP their
order(s), at a location of our choosing, if so requested and agreed upon by Client and Vapor Station.
VS Guarantee: We will always respond to your complaints, requests, comments and suggestions!
For International orders (Outside the United States of America):
Shipping and handling rates:
Shipping and handling rate is negotiable (typically $15.00), end-result is based entirely on Parcelforce/Royal Mail scale, insurance, and customs brokerage fees.
- All international orders are shipped via USPS Priority Mail.
- All orders are processed within 48 hours of order placement unless otherwise noted.
- If in any event the order can not be processed, Client will be contacted within 30 hours with explanation.
- All orders should arrive within 5-12 business days as guaranteed by US Postal Service. (Customs issues
may vary scheduling)
- If by any chance your order does not arrive at its scheduled time, and is at the fault of US Postal Service,
all complaints should be directed at USPS, click here.
- If by any chance your order does not arrive at its scheduled time, and is in fact the fault of Vapor Station,
please contact us by opening a Contact Ticket, and we will work something out.
- If by any chance your order does not arrive at its scheduled time, and is at neither the fault of
US Postal Service or Vapor Station, all complaints should be directed at the party at fault.
- Anyone visiting the Lewisville, Texas area is permitted, at our discretion, to PICK-UP their
order(s), at a location of our choosing, if so requested and agreed upon by Client and Vapor Station.
VS Guarantee: We will always respond to your complaints, requests, comments and suggestions!
Returns and Warranties:
Vapor Station offers a 30 day money back guarantee on DOA items and goods whose packages are untampered, unopened and in tact only.
All Vapor Station starter kits are covered by a 6-month warranty. All Vapor Station accessories are covered by a 3-month warranty. Please keep all defective items as we will ask you to return them to our Lewisville, TX location. All warranties are enacted the day the customer receives their order. In order to receive warranty-claimed items, first, contact us by opening a Contact Ticket - we will then ask that you place an order (no matter the size) on the website for your warranty-claimed items to be included in. You may also call us directly at (210) 591 8273 if you do not wish to place an order as we do ask you instead cover the cost of shipping. Shipping prices may vary, but we will never, ever charge more than the actual shipping costs.
If for any reason we unexpectedly run out of stock on a particular liquid strength in a pending order, we will send the nearest strength available. We will generally send an email if such an occurance does arise, but not necessarily always as only one of the crew members who handles packaging actually has access to customer email addresses. The correct flavor/strength will be shipped with the next order placed when it has come back into stock. We apologize in advance for any inconveniences this may cause.
Per the risk of spoilage for e-liquids of a lengthy exposure to high heat during transit, we do suggest insurance be purchased on e-liquid orders during the summer months. In the event e-liquid is heat-tainted upon receipt, Vapor Station is not liable unless insurance is purchased. Heat-taint is generally only an issue of the summer. As our warehouse is located in Texas, the chance of heat-taint, though rare, is possible during the summer months where heatwave trends are common.
For sanitary purposes, Vapor Station does NOT allow refunds or warranty claims for Cartridges or liquid products.
All standard accessories (single unit accessories) and bulk accessories (i.e. 5x Atomizers, 5x Batteries, etc) are covered by 3-month warranty. As the prices have been adjusted much lower for bulk accessories, warranty may only be claimed once all accessories included in the set have become defective or are malfunctioning - this also includes DOA goods.
No reason/explanation for return is necessary, but ALL shipping fees are at the expense of the customer unless otherwise stated by Vapor Station management. All merchandise must arrive at our warehouse in original, unopened, un-tampered packaging or a refund will not be granted. A copy of your original invoice must also be included in your returned order. Any note left within the returned shipment containing comments, suggestions or any other information will be considered and reconsidered.
We are honest and ethical. Please, never expect anything less from Vapor Station.
For any other questions regarding returns, refunds, malfunctioning merchandise, etc. (or complaints), please email us by opening a Contact Ticket
For Customer Service, please feel free to call us directly at:
UK customers: +44 079 3908 0153. (Eric)
UK customers: +44 077 8886 4556. (Jordan)
USA customers: +1 210 591 8273. (Eric)
Thank you!